Enroll Today

Get our best rates & A+ service because electric choice should be simple and easy.

Got questions? You’re in the right place. Here are answers to some of our most frequently asked questions. If you don’t see your question listed, please call us at
887.909.7693 - 713.423.970

Absolutely not! It is completely free and simple to enroll with Volterra Energy.

If you want to select the date you would like electricity service switched over and you are not moving within (3) business days you can select a standard switch. This standard switch typically types about 1-7 business days depending on your meter type.

You can select a regular move-in request, which will take three (3) business days or you can select a priority move-in, which will take 24-48 hours.

Yes! We are dedicated to securing the privacy of our customers' account information.

The local utility company is the one that reads your meter. Do you have a question for them? Just pick the one that is closest to you!

  • CenterPoint Energy: 800.332.7143
  • Oncor Electric Delivery Company (Dallas, For Worth Service Area): 888.313.4747
  • Texas New Mexico Power: 888.866.7458
  • AEP South Texas: 866.223.8508
  • AEP West Texas: 866.223.8508

If you would like to renew service you can call 877-909-7693 or do it online

Once you complete the enrollment you’ll get a confirmation email containing your contract number, plan details and other information about your service with Volterra Energy. You will also be receiving a welcome letter containing terms of service.

Here are numbers of the local utility companies you should contact in case of a power outage! Just pick the one that is closest to you!

  • CenterPoint Energy: 800.332.7143
  • Oncor Electric Delivery Company (Dallas, For Worth Service Area): 888.313.4747
  • Texas New Mexico Power: 888.866.7458
  • AEP South Texas: 866.223.8508
  • AEP West Texas: 866.223.8508

Our customers have a number of ways the can pay their bills! We offer:

  • Paying by Credit Card
  • Auto-Pay service which automatically charges your bank account or credit/debit card whenever you have a new bill
  • Check/Money Order/Cashier’s Check which you can mail to us at:
    • O. Box 4395
    • Houston, TX 77210

We offer different kinds of plans to best fit your needs! Looking for something for your home? Click here to find out about the plans we offer. Need reliable energy partner for your business? Click here to learn more about our plans for your business.

A smart meter is an advanced meter that measures usage in more detail than a conventional meter. It generally communicates via a network back to the local utility. Want to learn more? Check out www.smartmetertexas.com 

If you are moving you can transfer your service online or call 877-909-7693.